If your luggage is lost on your outbound flight, you can claim compensation from the airline for any essential purchases such as personal hygiene products. However, you have an obligation to minimise the costs incurred. Some airlines provide their passengers with a set of essential items or a voucher to make essential purchases in these circumstances.
If your luggage does not arrive on the same flight as you, fill out a PIR (Property Irregularity Report) form in the arrivals hall of the airport. You must also send a written claim to the airline within 21 days of the date on which your luggage was returned to you.
Compensation is generally not awarded in cases where delayed luggage is the result of weather conditions, security risks or labour disputes.