Help and advice for consumers

We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.

Contact the European Consumer Centre

Summer 2022 complaints include product delivery issues and flight disputes

1.9.2022 | Press release

Consumers face issues with new car valuation service – do this if you receive a surprise invoice

31.8.2022 | Press release

Information on EU consumer rights available in Ukrainian

21.7.2022 | Press release

More press releases and news

Frequently asked questions

Complaint templates

Alternative and Online Dispute Resolution (ADR and ODR)