European Consumer Centre Finland

This is what we do

We help consumers with problems related to cross-border trade.
Our main themes are travel and
e-commerce.

Contact the European Consumer Centre

Contact form
Tel. +358 29 553 9500 (Mon-Fri 9-12) (lnr/mnr)

Current issues

Contact the European Consumer Centre

Contact form
Tel. +358 29 553 9500 (Mon-Fri 9-12) (lnr/mnr)

Current issues

Press releases

File a claim for compensation to the bankruptcy estate of Small Planet Airlines by 1 March

22.1.2019

Instructions for consumers regarding the Top-Toy (BR-Lelut and TOYS”R”US) bankruptcy

31.12.2018

Geo-blocking removed from online shopping within the EU

11.12.2018

Did you change your mind during Black Friday? Five facts about your right of withdrawal

22.11.2018

Instructions for insolvent TravelBird’s customers

2.11.2018

News

The Consumer Advisory Service became a part of the Finnish Competition and Consumer Authority (FCCA)

4.1.2019

FCCA report: Consumers lose millions of euros each year due to subscription traps

30.11.2018

Katri Väänänen takes over as Consumer Ombudsman of Finland

15.10.2018

Airbnb commits to complying with European Commission and EU consumer authorities' demands

20.9.2018

Negotiations end between EU consumer authorities and Volkswagen

18.7.2018

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This website was funded by the European Union’s Consumer Programme (2014–2020). The content of this website represents the views of the European Consumer Centre Finland; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency (CHAFEA) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.

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This is what we do

Contact the European Consumer Centre

Complain to the seller

Current issues

Contact the European Consumer Centre

Complain to the seller

Current issues

Press releases

News

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Online Dispute Resolution

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