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Help and advice for consumers

We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.

Contact the European Consumer Centre

Current issues

New customer service numbers for Consumer Advisory Services and European Consumer Centre Finland

4.9.2023 | Press release

Differences and similarities: Comparative review by European Consumer Centres on alternative dispute resolution in the Nordic and Baltic countries

26.6.2023 | Press release

EU's single market turns 30 - how have consumers benefited?

22.3.2023 | News
More press releases and news

Frequently asked questions

Complaint templates

Al­ter­na­tive and On­line Dis­pute Res­o­lu­tion (ADR and ODR)