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Help and advice for consumers

We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.

Contact the European Consumer Centre

Current issues

Flight cancellations at the forefront of contacts made to the ECC Finland in 2021

2.2.2022 | Press release

ECC-Net recovers over EUR 4 million for consumers in cases concerning the breach of their rights during pandemic

11.1.2022 | Press release

E-commerce in time of pandemic: Follow the ECC-Net’s online panel discussion on November 16

11.1.2022 | Press release
More press releases and news

Frequently asked questions

Complaint templates

Al­ter­na­tive and On­line Dis­pute Res­o­lu­tion (ADR and ODR)