Contact us if you are a consumer and need advice or help in problems related to cross-border trade. You can ask us questions in general about consumer rights or contact us if you have already complained to the trader but, for one reason or another, the matter has not been resolved. We help consumers in matters where the trader is located in another EU country, Iceland, Norway and the UK.
Do you want to complain about a trader? Have you made a complaint to a trader but the trader is not responding or does not assume liability? Use this form.
Question about consumer rights
If you have any general questions about consumer rights in the EU, contact us using this form.
European Consumer Centre Finland Telephone Service
Hours of business: Mon–Thu 09:00 –12:00. Between June 26 and July 28 our phone service is open Mon-Wed 09:00-12:00.
Communications with the European Consumer Centre are recorded in a database maintained by the European Commission.