Contact information

European Consumer Centre Finland Telephone Service

Hours of business: Mon–Wed from 9 am to 12 pm.

Communications with the European Consumer Centre are recorded in a database maintained by the European Commission.

Call charges

All calls (including queuing) to telephone numbers starting with 09 are charged at domestic rates. The charge is determined on the basis of the caller’s subscription contract. The calls are usually included in call packages.

Calls (including waiting time) to telephone numbers beginning 0295 at the European Consumer Centre Finland are charged at the local network rate (lnr) if they are made from landlines, and at the mobile network rate (mnr) if made from mobile telephones.

The rate depends on the caller’s agreement with the telephone operator. In addition to a time-based charge, the operator may charge a starting fee per phone call. Calls to these numbers are not included in most free call packages.


European Consumer Centre Finland
c/o Finnish Competition and Consumer Authority
Lintulahdenkuja 2

Media contacts 

Milla Lahtinen

Head of European Consumer Centre Finland

Päärnilä Tiina