The telephone service hours of European Consumer Centre Finland will change as of Monday, 3 August 2026. The aim of the change is to allocate customer service resources more effectively and ensure smooth service in the future as well. For urgent matters, we recommend calling our telephone service.
From the beginning of August, our telephone service at 09 5110 1205 will be available as follows:
- Mondays from 10:00 to 12:00
- Tuesdays from 12:00 to 14:00
- Wednesdays from 10:00 to 12:00
In addition to the telephone service, consumers can also contact European Consumer Centre Finland via an online form at ecc.fi/en/our-services.
All calls (including queuing) to telephone numbers starting with 09 are charged at domestic rates. The charge is determined on the basis of the caller’s subscription contract. The calls are usually included in call packages.
Find guidance and information about your rights on our website
On ecc.fi you will find information about your rights—for example when shopping online or travelling—as well as instructions for various situations that can help you try to resolve a problem with a foreign company yourself before contacting us.
You can keep up to date with the latest on European Consumer Centre Finland on our website, on Facebook and Instagram.
European Consumer Centre advises consumers on cross-border consumer matters and helps in mediation when a dispute between a consumer and a trader located in another EU country, Norway or Iceland cannot be resolved directly between the parties. European Consumer Centres also cooperate with the UK International Consumer Centre.
For questions related to domestic companies, consumers can get advice from the Consumer Advisory Service of the Finnish Competition and Consumer Authority: kkv.fi/en/consumer-advisory-services/.