Airline bankruptcy

If you are not yet travelling:

  • If you have paid for your flights with a credit card, you can claim the flight ticket price back from your credit company.
  • If you have paid for the flights with a debit card, check with your bank to see if it will refund the flight ticket price under the terms of the agreement.
  • If you have purchased a travel package, i.e., a combination of a flight and a hotel, please contact the party who sold the trip, such as the travel agency, and require it to return your money.
  • If you wish to participate in the securing your claim in bankruptcy, follow the airline’s website for information on the bankruptcy supervisor and bankruptcy procedure. Follow the instructions provided. Unfortunately, a customer who bought flights is among the last ones in the order of collection, and usually the assets of a bankrupt company are no longer sufficient for all debts. It is worth bearing in mind that securing claims in bankruptcy is often subject to a fee, and bankruptcy proceedings can take years.

If you are already on your way:

  • If your flights are not part of a package, follow the airline’s information closely. In the event of a bankruptcy, you will have to buy a replacement flight yourself, as the airline is not usually able to arrange it or any other assistance.
  • If you have paid for a cancelled flight with a credit card, you can claim the price of the unused flight from your credit company.
  • If the payment has been made with a debit card, it is advisable to check with the bank whether the refund can be obtained under the terms of the agreement.
  • If you have ordered a travel package from a travel agency, such as a combination of a flight and a hotel, please contact the guide or travel agency. The tour operator assists in organising the return transport.