Whether you are ordering goods or services, the trader has an obligation to confirm your order in writing. Order confirmation must be given within a reasonable period of time and in connection with the delivery of the goods at the latest. If the order is for services, order confirmation must be supplied before the provision of the service begins.
Order confirmation must include information about your right to cancel and the contract term, for example. In addition, order confirmation must be given in a permanent format, such as by email or letter, so that it cannot be altered afterwards.
Always read through the order confirmation carefully to make sure that it corresponds with your order.