Accommodation from private persons

If you decide to book accommodation for a European holiday from a private person, bear in mind that the consumer protection provisions will not apply and the European Consumer Centre cannot help resolve the matter. It is also a good idea to conclude a written agreement also with a private individual. This information should be recorded in the contract:

  • details of accommodation, whether it is an apartment or a house, and where it is located
  • name, address and other contact channels of the lessor
  • date and time when the rental starts and ends
  • specific wishes that have been agreed upon
  • total price and terms of payment
  • detailed itemisation of services and everything included in the rent (e.g., swimming pool, mowing, heat, water costs, linen etc.)
  • possibility to cancel the reservation, and terms of cancellation