Evästeiden käyttö Euroopan kuluttajakeskuksen verkkosivuilla

Euroopan kuluttajakeskuksen verkkosivuilla käytetään evästeitä (cookies) käyttäjäkokemuksen parantamiseksi ja käyttöä koskevien tilastojen keräämiseksi. Lue lisää evästeiden käytöstä

Complaints

I am dissatisfied with the way a foreign company has dealt with me. What should I do?

Send a written complaint to the vendor instead of just calling them. If you deal with the matter over the telephone, you will have no record of your complaint.

In what language should I write my complaint?

Almost all online stores offer customer service in English in addition to the local language. If the online store has a website in Finnish, it is possible that it also offers customer service in Finnish. However, prepare yourself for not being able to deal with the vendor in Finnish. It is a good idea to check this from the vendor’s website beforehand. If there is no information available on the website, send a message to the vendor’s customer service in Finnish before you place your order. Current laws do not impose any specific language requirements on online stores.  

Can the European Consumer Centre file a complaint with a foreign company on my behalf?

No. If your own language skills are inadequate for writing a complaint, ask your friends or family for help. You can also use our complaint templates.

Are there any particular things I should pay attention to when writing a complaint?

Finnish consumers are generally good at expressing their dissatisfaction with goods and services. Remember to keep the tone of your complaint polite if you want the matter to be resolved amicably.


Keywords: Reclamation
Updated 26.1.2015 Print