Euroteam, a Norwegian company that sold tickets to the London Olympic Games online, is in financial difficulties. The company owes at least EUR 4.8 million, says the European Consumer Centre. According to Norwegian media reports, Euroteam sold 20,000 tickets to the Olympic Games. At least 7,000 customers never received the tickets for which they had paid.
The Norwegian police have seized nearly a thousand tickets. Euroteam is not an official London Olympic Games ticket vendor.
Instructions for Finnish Consumers
Director Leena Lindström from the European Consumer Centre (ECC) Finland reminds consumers that the safest and most advisable way to buy tickets to large international events is to purchase them from official ticket vendors. ECC Finland has not been contacted by consumers who bought tickets from Euroteam but never received them. Finnish consumers may nevertheless have been affected since Euroteam sold thousands of tickets and delivered only some of them.
It seems unlikely that Euroteam will refund the undelivered tickets to its customers. Therefore, consumers should primarily direct their compensation claims to their credit card companies or banks that have issued their credit cards. In any event, consumers should also send Euroteam a written complaint or request for compensation and demand a refund for the ticket price and delivery charges and, if applicable, compensation for other costs related to the Olympic Games (e.g. accommodation and travel expenses). In accordance with Euroteam’s terms of contract, consumers are also entitled to require Euroteam to pay EUR 200 in compensation for breaching the contract.
Consumers can also contact ECC Finland for advice.
Euroteam under a police investigation?
The Norwegian police are considering carrying out an investigation regarding the official complaints made about Euroteam in various European countries. In addition, the Norwegian police are already considering two earlier preliminary charges against Euroteam. The company has also been taken to court in the United Kingdom. In February 2013, Euroteam is meant to respond to charges of breaching a law that prohibits the resale of tickets to the London Olympic Games.