You may use this complaint template if a vendor has not delivered the product you ordered.
Copy the text into a new document, replace the bracketed text with the actual details and delete the instructions. Keep a copy of your complaint
[your address] [date] [vendor’s address]
Ref. [your customer number or order number]
I ordered a [name of product you ordered] with order number [order number] on [date of the order]. My order was confirmed on (date on which you received an order confirmation from the vendor].
[Use the following sentence if the vendor’s terms of delivery specify a delivery time or it has otherwise been agreed on; if not, omit this sentence and explain in your own words why you consider that the delivery is late.] It was agreed that the product would be delivered [specify a time, e.g.in 3–5 days, or a date, e.g. by 21 September], but by today’s date I had not received the product.
I therefore request that you deliver the product [specify the further period within which you expect delivery, e.g. within 2 weeks, or a date by which you expect delivery, e.g. by 21 October].
Should you fail to deliver the product within that time [if you specified a period] / by that date [if you specified a date], I will exercise my right to cancel the agreement and will demand the reimbursement of the purchase price of [the purchase price you paid] to the following account: IBAN [your IBAN number], SWIFT/BIC [your SWIFT/BIC code].