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		Guidelines Consumer sales in Finland Distance selling How to complain Travel Contact us. Forms: Complaint regarding cross-border trade Information request regarding cross-border trade Reclamation models A model letter of complaint if delivery is delayed A model letter of cancelling a distance selling order Cancelling time shares EU Complaint Form for air passengers
Information on EU EU information and counselling ECC-commerce reports News from the EU Commission 11/05/2012 Citizens' rights: European Commission kicks off the broadest public consultation ever and asks citizens to set future agenda 04/10/2011 Buying on the internet : it's now safer for consumers to shop for tickets online following EU action 28/09/2009 Commission releases a report on problems in retail financial services 04/12/2008 Commission proposes new rights for bus and maritime passengers 14/11/2008 Unfair commercial practices - Campaign in support of consumers	From European Consumer Centre 19/04/2012 It is now possible to get rid of a Spanish holiday club contract In March 2012, Spain implemented a directive on the trade of timeshares and other long-term holiday products. If you have joined a holiday club in Spain for at least a year on or after 18 March 2012 you are now entitled to cancel the contract. 16/03/2012 Spanair’s insolvency proceedings: you can use an online form to communicate your claim To fill in the online form, please go to Spanair’s website . The Insolvency Administration will receive claims until the 15th April 2012. 15/02/2012 A friend at any price? A fee-paying dating service may end up costing more than you thought, and cancelling your membership may be tricky. 26/01/2012 Raffle prizes won in the Canaries may turn out expensive The European Consumer Centre (ECC) warns people visiting the Canary Islands about holiday club and other holiday products that are sold under the guise of raffle prizes. Apart from timeshares, contracts cannot usually be cancelled. European Consumer Centre Finland is financed by the Finnish Consumer Agency and the European Commission. The Commission is not responsible for the contents of this webbsite.
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