Delay at destination

You may demand 25% off of the price of the ticket if the ship is delayed at least:

• 1 hour, if the scheduled travel duration is no more than 4 hours
• 2 hours, if the scheduled travel duration is over 4 hours but no more than 8 hours
• 3 hours, if the scheduled travel duration is over 8 hours but no more than 24 hours
• 6 hours, if the scheduled travel duration is no more than 24 hours

You may demand 50% off of the price of the ticket if the ship is delayed at least:

• 2 hours, if the scheduled travel duration is no more than 4 hours
• 4 hours, if the scheduled travel duration is over 4 hours but no more than 8 hours
• 6 hours, if the scheduled travel duration is over 8 hours but no more than 24 hours
• 12 hours, if the scheduled travel duration is no more than 24 hours

In return tickets, 25%–50% of half of the price of the ticket is compensated for delays in either direction.

If you have a display pass or season ticket, you can claim compensation for recurring delays in accordance with the carrier’s compensation system.

Compensation is not available in the case of a cruise involving more than 2 overnight stays on board or if the situation is caused by the passenger themselves. In addition, compensation is not available if a cancellation or delay has been announced before the purchase of the ticket or is caused by a weather or exceptional condition compromising the safety of the ship and which could not have been avoided even if all reasonable measures had been taken.

If you have suffered damage due to a delay or cancellation of the ship, you may be entitled to compensation. The compensation is determined by national law.