Frequently asked questions about car rental
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The complaint must be filed with the rental office where the car was picked up. Even if the reservation had been made through the website of a domestic car rental company, the actual rental agreement is usually concluded only when the car is picked up, with the rental company there.
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These types of fees are usually the repair cost of a car that the rental company considers to have been incurred because of damage caused by the renter. It may also be administrative costs incurred by the car company as a result of fines to the consumer. It is therefore a good idea to check the credit card balance regularly after the rental period. You will find instructions on avoiding billing afterwards here.