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Please note that due to a high workload at the moment, our case handling times are longer than usual.

Our customer service is closed Wed 23–Fri 25 Sep. We are open as usual again on Mon 28 Sep.

Help and advice for consumers

We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.

Contact the European Consumer Centre

Current issues

More press releases and news

Frequently asked questions

Complaint templates

Al­ter­na­tive and On­line Dis­pute Res­o­lu­tion (ADR and ODR)