Current issues
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The European Online Dispute Resolution (ODR) Platform will be discontinued as of 20 July 2025
2.7.2025 | Press release -
Scam messages circulating in the name of the European Consumer Centres
9.6.2025 | Press release
Please note that due to a high workload at the moment, our case handling times are longer than usual.
We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.