This online service is brought to you by the European Consumer Centre Finland. We aim to keep its contents up to date and rectify any inaccuracies without delay.
Our online services offer general advice and instructions . They can be used to find out about your rights and obtain support for negotiations related to isolated disputes with another party.
However, the information provided on the site cannot be directly applied to every case, and you should not draw conclusions about your case on the basis of this information. If needed, don’t hesitate to contact our experts
Learn more about cookies
Processing of personal data
If you wish, you can review the data submitted by and concerning you, and you have the right to demand that inaccurate information is rectified and to practice any other rights specified in the General Data Protection Regulation.
Unless otherwise mentioned, the copyrights to the content of our online services belong to the European Consumer Centre Finland. ECC Finland's logo may not be used without permission. The texts on the site can be used and pages can be linked to freely, as long as the source is credited.
European Consumer Centre Finland accepts no responsibility over the contents and legality of sites linked to from ECC Finland’s online services.
The copyrights for photographs, other illustration materials and maps belong to the photographers, authors of the illustrations, or the European Consumer Centre Finland. For further information about the rights to use the materials, please contact us.
The data communications in our online service is SSL encrypted, preventing outsiders from viewing or editing your communications. Any confidential messages to us can be sent via our host's secure mail service.
If you find a vulnerability or weakness in our services, please inform us by sending email to email@example.com.
Send secure mail
We strive to design and execute our online services so that their contents are understandable and that they function as well as possible on various terminals and with different auxiliary equipment.
Learn to use the listening function (in Finnish)
You can submit feedback on the functionality and contents of the online services and suggest improvements. We take all feedback into consideration in the development of our services and operations.