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Contact information

We help and advice consumers with crossborder complaints.

When you need advice on your rights as a consumer or how to make a complaint to a foreign trader, contact us if you live in Finland. Check also our latest press releases that cover instructions regarding companies/topics that consumers have most often reported to us.

Contact us tel. 029 553 9500, Mon to Fri 9–12 am.
E-mail: ekk@kkv.fi

All contacts to the European Consumer Centre Finland are recorded in a database maintained by the European Commission.

Data protection

Calls (including waiting time) to telephone numbers beginning with 0295 are charged at the local network rate if made from a landline, and at the mobile network rate if made from a mobile phone. The actual rate depends on the caller’s agreement with the telephone operator. The operator may charge an initial fee in addition to the time-based rate. Calls to these numbers are not included in most free call packages.

European Consumer Centre Finland

c/o Finnish Competition and Consumer Authority (FCCA)
Siltasaarenkatu 12 A, 8th floor
PO Box 5
FI-00531 Helsinki

Media contacts

Director Leena Lindström, tel. 029 505 3102
Communication Officer Milla Lahtinen, tel. 029 505 3128

e-mail: firstname.lastname@kkv.fi

Updated 18.12.2014 Print

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When your matter regards a domestic company, contact consumer advice

Consumer advice helpline: 029 553 6901
Phone line open Monday to Friday, 9 am–3 pm

Electronic contact
The consumer advisors may also be contacted electronically.

Online contact form (in Finnish)