We help and advice consumers with cross-border complaints.
When you need advice on your rights as a consumer or how to make a complaint to a foreign trader, contact us if you live in Finland. Check also our latest press releases that cover instructions regarding companies/topics that consumers have most often reported to us.
Contact us tel. 029 553 9500, Mon to Fri 9–12 am.
All contacts to the European Consumer Centre Finland are recorded in a database maintained by the European Commission.
Calls (including waiting time) to telephone numbers beginning with 0295 are charged at the local network rate if made from a landline, and at the mobile network rate if made from a mobile phone. The actual rate depends on the caller’s agreement with the telephone operator. The operator may charge an initial fee in addition to the time-based rate. Calls to these numbers are not included in most free call packages.
European Consumer Centre Finland
c/o Finnish Competition and Consumer Authority (FCCA)
Siltasaarenkatu 12 A, 8th floor
PO Box 5
Head of European Consumer Centre Finland Milla Lahtinen
tel. + 358 29 505 3128
Communication Specialist Antti Hovila
tel. + 358 29 505 3347