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Air travel

These pages contain advice for situations where a flight operated by a foreign airline is cancelled or delayed. We also tell you about the rights of people with reduced mobility and about what action to take if your luggage is delayed, lost or damaged. For information about filing complaints, see Complaints.

The EU Air Passenger Rights Regulation governs both privately booked scheduled flights and charter flights that are part of a package holiday. If your flight is delayed, you may also be entitled to a discount from your tour operator under package holiday legislation.

Updated 22.12.2014 Print