You have the right to cancel a travel package agreement without special reasons and at any time before the start of the trip. The organiser will be entitled to charge an appropriate and justified cancellation fee corresponding to the losses suffered by the organiser due to the cancellation. Travel insurance can possibly cover some of these costs.
If you want to cancel your booking because of a price change or changes made to key terms and conditions or if the tour operator cancels your trip, you can either:
- accept another package of equal or better standard, if the tour operator or travel agency is able to offer an alternative or
- ask for your money back, in which case the tour operator has an obligation to refund you as soon as possible
If the alternative offered by the tour operator is inferior to your original booking, the tour operator has an obligation to refund you the difference in price. If the tour operator is unable to offer an alternative, you can seek statutory compensation for breach of contract. No compensation is payable if the cancellation is due to an insufficient number of people having signed up for the package and if you are notified of the cancellation in writing within a set deadline.