Are you thinking about booking a travel package with an operator based in another EU country? These pages contain information about booking holidays and instructions for dealing with problems.
What is a travel package and linked travel arrangement?
Travel package = Traveller books at least two different types of travel services for the same trip or holiday, for a combined price. Travel package can consist of
- flights and hotel accommodation
- hotel accommodation and extras, such as tickets to an F1 race, a diving course or a hire car
- a custom-built trip
The tour operator is responsible for the entire travel package, for example the services included in the trip, such as transport and accommodation.
Linked travel arrangement = Traveller books the same trip or holiday travel services from different service providers one by one and with different contracts. Each company selling a travel service is only responsible for its own service.
European Package Travel Directive and consumer rights
With a package travel you are more protected than with a normal airline ticket. For instance, travel packages are transferable. Package travel operators also have a statutory obligation to help you with any problems during your holiday. In addition, when payments are collected from consumers in advance, package travel operators have a duty to set a security.
When you buy a holiday from an operator based in another EU Member State, you enjoy the rights provided in the laws of that country, which will always be at least what is provided in the Directive.
Travel packages offered by Finnish tour operators
When you buy a package holiday from a Finnish tour operator from 1 July 2018 onwards, your rights are determined by the Finnish Act on Travel Service Combinations and general terms and conditions of package travel.
Note please: if you bought your travel package before 1 July 2018, the old Finnish package holiday legislation applies.
With regard to Finnish tour operators, help and advice is available from consumer advisory services.