Maritime passenger rights
These pages contain advice for situations where a sea voyage operated by a foreign shipping company is cancelled or delayed. For information about filing complaints, see Complaints.
Rights apply in respect of passengers travelling:
- on passenger services where the port of embarkation is situated in the territory of a Member State
- on passenger services where the port of embarkation is situated outside the territory of a Member State and the port of disembarkation is situated in the territory of a Member State, provided that the service is operated by a Union carrier
- on a cruise where the port of embarkation is situated in the territory of a Member State
Rights do not apply to passengers travelling:
- on ships certified to carry up to 12 passengers
- on ships with an operating crew of not more than three persons
- the overall service is less than 500 metres, one way,
- on excursion and sightseeing tours or on ships propelled by non-mechanic means
Some of the rights do not apply on cruises that include 2 nights at the cruise ship. In these cases you can invoke the contract conditions of the trip.
Sea voyage as a part of package travel
If the sea voyage is a part of a package travel, the consumer has added protection based on the package travel law in addition to the maritime passenger rights.