If it is likely that a rail service will arrive at your final destination more than 60 minutes behind schedule, you can choose from the following options:
Ask for a refund
You can ask for a refund for each cancelled leg of the journey as well as for any legs that you have already travelled that no longer serve a purpose in terms of your travel plan. You can also ask the rail company to get you back to the departure station indicated on your ticket free of charge and as quickly as possible.
Ask to be rerouted
Rail companies have an obligation to get you to your final destination on the agreed terms as soon as possible or at a later time that is convenient for you and without any additional charges.
Wait for the delayed train
If you decide to wait for the delayed train, the rail company has an obligation to provide free meals and drinks if these are available on the train or at the station. You can also request a hotel room or other accommodation as well as transport between the railway station and the hotel, if an overnight is necessary and if accommodation can be provided.
Rail companies also have an obligation to give you a discount on your rail ticket. The discount is 25% if the train is at least one hour late arriving at your final destination and 50% if the train is at least two hours late arriving at your final destination.
No compensation is payable if you were told about the delay before you bought your ticket.
If you have incurred losses as a result of a delay or cancellation, you may be entitled to damages. The right to damages is governed by national law. However, rail companies cannot be held liable for damages that are caused by reasons that are unrelated to the usability of the railway and that could not have been avoided even if all possible precautions had been taken.
For information about filing complaints, see Complaints.