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Our customer service is closed on April 21-22 due to staff training. We will serve normally on Thursday, April 23.

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Help and advice for consumers

We help consumers with problems related to cross-border trade. Our main themes are travel and e-commerce.

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Current issues

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Frequently asked questions

Complaint templates

Al­ter­na­tive and On­line Dis­pute Res­o­lu­tion (ADR and ODR)