This page contains information about some of the most common problems encountered in connection with online shopping. These tips are designed to help you avoid nasty surprises. It is also worth visiting our website for regular updates on current phenomena and untrustworthy traders.
Free samples and introductory offers that surreptitiously tie consumers into longer subscription contracts are a growing phenomenon in all Nordic countries and across Europe. Most consumers who have been tricked in this way have been approached by a marketing email or have responded to an advertisement on Facebook. Many have placed an order and given their card details without too much thought. However, it is important to always find out what exactly it is that you are committing yourself to before you order goods based on these kinds of offers. Read through the terms and conditions carefully. It is also a good idea to research the background of the trader by googling them, for example.
Product testing and online surveys
Websites that promote product testing often promise welcome gifts and prizes to participants. The advertisements give the impression that each participant will get a product of their choice simply by answering the survey and paying a few euros. However, to answer the survey, participants also need to sign up to a service for which a fee will become payable if membership is not cancelled within a certain period of time.
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The nastiest surprise for an online shopper is the trader not sending the goods they have ordered and paid for. Always check the trustworthiness of the trader before you place an order. Firstly, consider the information that the trader gives on the website. If the information is scant and if the trader’s only contact is an email address, it is best to take your business elsewhere. You can also do a background check by googling the trader; people often share their bad experiences on discussion forums. Paying for goods in advance is always a risk, which is why the method of payment is especially important in the context of online shopping.
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Did you find an item of designer clothing in an online shop that only costs a fraction of its normal price? It is probably a fake. In these cases the online shop itself is also probably not based in the EU but somewhere in Asia, and you will also get the nasty surprise of having to pay customs duties.