23 November 2016
ECC Finland’s Newsletter 4/2016, published today, includes the following stories:
Christmas gifts online – shopping with a lawyer: Once again, it's time to buy Christmas gifts. Some people shop, for example, at shopping centres, others at online stores. Many belong to the latter group. Join our lawyer Saija Kivimäki on a shopping spree! Her shopping list contains hiking shoes, a make-up bag and a coffee maker. Saija shares her tips for successful online shopping.
Intricacies of returning goods: Unlike high-street shops, online shopping gives you, with a few exceptions, a statutory right to return goods. Cancelling and returning an item to a trader nevertheless involves obligations and procedures of which consumers should be aware. Below, we have gathered frequently asked questions and the answers relating to returning online purchases. Read through these if you regret your purchase or if you have received a parcel that you did not order.
Subscription traps still a problem: You can be caught in a subscription trap by ordering something or by participating in a competition or a survey online. Similar subscription traps have been reported throughout Europe, especially in the Nordic countries. Towards the end of 2016, European Consumer Centres in the Nordic countries engaged in a joint campaign against subscription traps. During the current year Fatkiller and LuxStyle have kept us busy.
Planning a trip: Have you booked a trip for next year or are you considering it? Buying trips online is becoming increasingly common and a variety of options are available as regards airline tickets, hotels and car hire. The European Consumer Centre in Finland has gathered tips that are useful to keep in mind when booking and buying trips online.
Case of the month: Suitcase damaged on flight: A Finnish consumer travelled with a Norwegian airline from Alicante, Spain, to Helsinki, Finland. Upon arrival and having collected his suitcase, he noticed that it was damaged. The consumer filled out a PIR (Property Irregularity Report) form and also sent a written claim to the airline within seven days of the incident. The airline notified the passenger that they had received the complaint, but the matter did not progress. The European Consumer Centre in Finland began to investigate the case in more detail.
Holiday timeshare business in the Canaries: As the Canary Islands are among the winter holiday destinations of many Finnish consumers, we would once again remind you to be vigilant regarding, among other promoters, holiday timeshare sellers, which Finnish consumers can encounter in tourist resorts, especially in the Canary Island but also in Madeira. The promoters are usually Finnish, and they approach tourists with a prize draw or a promotional gift, which then leads to a sales pitch promoting the product. An ill-considered contract can prove costly.
The European Consumer Centre´s Advent calendar windows will be opened again in Twitter and in Facebook between 1 and 24 December. Practical tips for consumers regarding online shopping and travel are on offer. At the same time, we thank everyone for the past year and we wish all our newsletter subscribers a merry Christmas season!
You can find our previous newsletters in the Archive.