3 March 2015
The European Consumer Centre Finland is again reminding consumes that you should read the order and contract terms before placing an order online. Many consumers have placed an online order for a melatonin product with the delivery charge being just one euro, and the fastest customers to place their order also to receive an Arabia Moomin mug for free. The consumer is also promised two months' melatonin for free, with a 14-day cancellation right.
At this point many people think that the product is free and that placing the order does not commit you to anything. However, the order page of the Estonian company and the order and delivery terms state that the order is for a total of nine months and EUR 180.90.
You will not receive the promised Moomin mug until you have paid the full amount. You also have to separately ask for the mug to receive it. This, too, is explained in the order and contract terms.
If you did not intend to place this order or you only did it to get the Moomin mug, you should cancel the order. This can be done within 14 days of the product delivery. Send a cancellation message in Finnish to firstname.lastname@example.org. Once you have made a written cancellation, you have 14 days to return the products. Note that you must not open the packages or start using the product. You can examine it, though, like any other product on a shop shelf. If you cancel or return the products, remember to take a receipt of the return. Also keep your written cancellation note.
The European Consumer Centre Finland has already received 142 complaints in 2015 concerning various order traps. This accounts for 37% of all complaints concerning companies operating abroad. So be very careful with any free offers and always read the order and contract terms carefully. Go to our website to learn more about online shopping cancellation rights.
You can also receive more information from the European Consumer Centre Finland by phone on 029 553 9500 (weekdays from 10 am to 1 pm), by email from email@example.com or by using our online form.