5 December 2012
In the run-up for Christmas, many prefer to get for an early start by making purchases in online shops early in the autumn. For those of us who still have some shopping to do, it can still be possible to order a Christmas present from a European web trader, but it is necessary to act fast. Submitting your order at this stage, you may run the risk of extended delivery times: due to a pre-Christmas shopping rush, web traders may be forced to stretch their usual terms of delivery.
Be sure to note the following points when shopping online:
- Make sure that the total price stated for the product or service includes taxes as well as possible shipping fees and additional costs.
- Read the agreement’s terms and conditions carefully.
- Read through the terms for the product warranty and remember to keep the warranty certificate.
- Check that the vendor lists their address and other contact information on their website and that these are correct.
- Print out the order confirmation, terms and conditions and any correspondence.
- Pay for any purchases with your credit card. In this case, you may ask for a refund via your credit card provider if the vendor does not deliver the purchased product.
- In European countries, the period of cancellation is 7 to 14 days, depending on the country.
For further information on your statutory right of cancellation with regard to distance sales, visit our pages.