19 April 2012
In March 2012, Spain implemented a directive on the trade of timeshares and other long-term holiday products. If you have joined a holiday club in Spain for at least a year on or after 18 March 2012 you are now entitled to cancel the contract.
The usual withdrawal period is 14 days but if you have not been told about the right of withdrawal the duration of the right is extended to one year and 14 days.
Under the new law, collecting a deposit is only allowed 14 days after signing the contract. A consumer has the right to claim back a deposit collected unlawfully. If the payment was made using a credit card, the amount can be demanded back from the credit card company as well as from the trader.
The right of withdrawal specified in the Timeshare Directive still does not apply to Spanish holiday club contracts made before the Directive entered into force on 18 March 2012.
The European Consumer Centre last warned tourists to the Canaries in January 2012 about holiday club and other holiday products marketed under the guise of raffle prizes.