Euroteam, a Norwegian company that sold tickets to the London Olympic Games online, has filed for bankruptcy. Claims to the bankruptcy trustee should be submitted at the latest 11.10.2012. Consumers who have paid their tickets with credit card, should primarily direct their compensation claims to their credit card companies or banks that have issued their credit cards.
European Consumer Centre (ECC) Finland has not been contacted by consumers who bought tickets from Euroteam but never received them. Finnish consumers may nevertheless have been affected since Euroteam sold thousands of tickets and delivered only some of them.
How to proceed if your tickets were undelivered
Consumers who have paid their tickets with credit card, should primarily direct their compensation claims to their credit card companies or banks that have issued their credit cards.
It seems unlikely that Euroteam will refund the undelivered tickets to its customers. Consumers who used other payment method than credit card, should send Euroteam's bankruptcy trustee a written complaint or request for compensation and demand a refund for the ticket price and delivery charges and, if applicable, compensation for other costs related to the Olympic Games (e.g. accommodation and travel expenses).
Claims should be directed to the bankruptcy trustee at the latest 11.10.2012.
To lodge the claim please send an email to firstname.lastname@example.org with your personal information (name, address, telephone number and email address) and the following information about the claim:
- Nature/kind of claim:
- Due date
- Amount - principal; amount – interests (until the cut-off date 25.07.2012)
- Please specify the currency (Euro)
- Remember to supply copies of supporting documents as attachments to the email
Consumers can also contact email@example.com if they have questions regarding the submission of a claim.
Alternatively, claims can be submitted by post to the following address:
EUROTEAM AS KONKURSBO
v/ Advokat Siv Sandvik
Consumers can also contact ECC Finland for advice.