The European Commission has gathered up a webpage with key consumer tips on how to plan a successful, stress-free trip to the London 2012 Olympic – and avoid typical consumer problems with travel, accommodation or shopping. The page offers essential, hands-on information and links to services that can help visitors in case of a problem.
The consumer attending the world’s biggest sporting event may encounter situations where it is good to know their rights as a consumer of EU country. Commission has set up a useful list of tips related to London Olympics.
Highlights from the list:
- Take the internet offers with caution when searching for cheap flights or last moment accommodation. UK European Consumer Centre offers information how to avoid problem situations e.g. in accommodation
- It is good to remember that when departing from a EU airport, you are protected by EU passenger rights in case of delays, cancellations or denied boarding
- Goods purchased on the EU territory are submitted to a legal guarantee (2 years): the seller must repair or replace faulty products free of charge. If that is not possible within reasonable time or without inconvenience, you may ask for a refund or a price reduction.
- Visit European Consumer Centres Network’s website at http://ec.europa.eu/consumers/ecc/index_en.htm or report of any consumer-related problems you encounter via this online form http://europa.eu/europedirect/write_to_us/mailbox/index_en.htm
The webpage has been established in partnership with Europe Direct, the Commission information service, the UK Citizens’ advice bureau and the Network of European Consumer Centres.