If you have made a purchase using a credit card and the product has not been delivered, you may also file a claim with your credit card company (Consumer Protection Act, chapter 7 section 39). However, the credit card company is not liable to compensate you for any more than the purchase price of the product. There is no standard formula for a claim to a credit card company, but you may use the template below.
The contact information of your credit card company may be found on your credit card invoice, for example.
Copy the template below and paste it into an e-mail message or a word processing document. Replace the bracketed text with the actual details and delete the instructions. Keep a copy for yourself.
[your name] [your address] [date]
[name and address of the credit card company]
CLAIM FOR A PAYMENT REFUND
I have ordered a [name of product] from [name of company] on [date] and paid for it by credit card. The product has not been delivered, and I therefore request that [name of credit card company] refund me the erroneously charged sum of EUR [amount paid].
complaint sent to vendor
vendor’s response [if any]