If necessary we also help consumers resolve disputes involving cross-border trade through alternative dispute resolution schemes such as mediators or arbitrators.
The European Consumer Centre Finland is part of the European Consumer Centres-network. The role of the network is to help European consumers understand better how to make the Internal Market work for them and to provide advice if they encounter a problem. It will provide consumers with information on available ADR schemes, as well as legal advice and practical help in pursuing a complaint by this means. The aim is to ensure that consumers feel as confident when shopping in another country as they do at home.
European Consumer Centre Finland cooperates closely with European Consumer Centres in other countries. In practice this entails that we provide Finnish consumers and consumer advisers all over the country assistance with cross-border complaints and information on consumer protection in other EU countries with the help of other ECCs. We also serve citizens of other EU countries on queries or complaints concerning consumer protection in Finland. If you live in another EU country and have a complaint involving a Finnish trader, you can access our services via the European Consumer Centre of your home country.
The European Consumer Centre Finland is financed by the Finnish Competition and Consumer Authority and the European Commission. Our services are free of charge to customers. Currently there are three persons working at the Centre.
European Consumer Centres Network