Frequently asked questions about buying a used car from abroad

Buying a used car from abroad requires knowledge and skills. Consumers can avoid unpleasant surprises regarding car purchases by investigating matters in advance and knowing their rights and obligations. We have compiled tips for buying a car from abroad, which you can read here.

File a written complaint with the seller. Do not have your vehicle repaired before contacting the dealer. Please note that the seller is primarily entitled to rectify the error, which may mean that the seller wants to rectify the defect in Germany. If you have the fault repaired before the response time has expired without the seller refusing to rectify the error, the seller is generally free from liability. If the seller does not respond to your complaint or denies responsibility for the error, contact the European Consumer Centre as soon as possible and preferably before repairing your car in Finland.