https://www.ecc.fi/en/ 2023-12-22T10:24:10+00:00 https://www.ecc.fi/en/current/press-releases/complaints-increased-at-the-ecc-finland-in-2025-flights-once-again-the-most-common-topic/ 2026-02-13T12:12:18+00:00 https://www.ecc.fi/en/current/press-releases/german-defshop-in-bankruptcy-act-quickly/ 2025-12-18T08:37:33+00:00 https://www.ecc.fi/en/current/press-releases/surprise-invoices-to-consumers-from-the-health-assessment-on-parempiterveys-com/ 2025-08-15T08:23:53+00:00 https://www.ecc.fi/en/themes/travelling/car-rental/ 2025-07-24T09:15:00+00:00 https://www.ecc.fi/en/current/press-releases/the-european-online-dispute-resolution-odr-platform-will-be-discontinued-as-of-20-july-2025/ 2025-07-12T07:35:53+00:00 https://www.ecc.fi/en/current/press-releases/scam-messages-circulating-in-the-name-of-the-european-consumer-centres/ 2025-06-13T13:13:58+00:00 https://www.ecc.fi/en/our-services/complaints-about-a-vendor/ 2025-08-20T10:14:38+00:00 https://www.ecc.fi/en/current/press-releases/explore-ecc-nets-20-years-of-achievements-and-country-highlights-on-the-new-anniversary-website/ 2025-09-08T07:41:22+00:00 https://www.ecc.fi/en/current/press-releases/european-consumer-centre-finland-to-participate-in-europe-day-event-at-oodi-on-9-may-2025/ 2025-05-06T11:15:51+00:00 https://www.ecc.fi/en/current/press-releases/did-you-receive-a-surprise-invoice-from-autocom-fi-read-our-instructions/ 2025-04-07T12:59:37+00:00 https://www.ecc.fi/en/publications/european-consumer-centres-network-ecc-net-in-2024/ 2025-03-25T09:10:37+00:00 https://www.ecc.fi/en/current/news/consumer-scoreboard-2025-consumers-trust-product-safety-but-face-growing-e-commerce-risks/ 2025-03-27T07:20:26+00:00 https://www.ecc.fi/en/current/news/international-consumer-rights-day-reminds-us-of-the-importance-of-consumer-protection/ 2025-03-14T13:01:44+00:00 https://www.ecc.fi/en/current/press-releases/european-consumer-centre-finland-now-on-instagram-and-bluesky/ 2025-03-14T12:19:14+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/data-protection-in-the-european-consumer-centres-network/ 2025-02-28T15:06:42+00:00 https://www.ecc.fi/en/current/press-releases/services-purchased-online-with-surprise-invoices-caused-problems-for-finnish-consumers-in-2024/ 2025-02-13T12:20:10+00:00 https://www.ecc.fi/en/current/news/check-out-the-materials-from-media-literacy-week/ 2025-02-07T12:13:44+00:00 https://www.ecc.fi/en/current/press-releases/information-on-consumer-rights-now-available-in-easy-swedish/ 2025-02-07T08:04:42+00:00 https://www.ecc.fi/en/current/press-releases/information-on-the-rights-of-online-shoppers-and-air-passengers-now-also-in-easy-finnish/ 2024-12-19T06:18:00+00:00 https://www.ecc.fi/en/current/press-releases/an-online-2-minute-health-check-up-leads-to-a-surprise-bill/ 2025-01-08T08:12:50+00:00 https://www.ecc.fi/en/current/press-releases/be-careful-when-terminating-different-subscription-contracts-consumers-complain-about-the-bymetis-fi-termination-service/ 2025-01-08T08:10:55+00:00 https://www.ecc.fi/en/current/press-releases/information-for-euro-2024-tourists-on-getting-around-in-germany/ 2024-06-11T09:36:46+00:00 https://www.ecc.fi/en/current/news/the-eu-elections-are-important-from-a-consumer-perspective-remember-to-vote-on-june-9/ 2025-01-08T08:22:40+00:00 https://www.ecc.fi/en/current/press-releases/information-package-for-travelers-to-the-paris-olympics/ 2025-01-08T08:09:13+00:00 https://www.ecc.fi/en/current/press-releases/european-consumer-centre-to-participate-in-europe-day-event-at-oodi-on-7-may/ 2024-05-02T05:59:34+00:00 https://www.ecc.fi/en/current/press-releases/annual-ecc-net-report-published-for-2023/ 2024-04-15T12:06:26+00:00 https://www.ecc.fi/en/publications/european-consumer-centres-network-ecc-net-in-2023/ 2024-04-08T07:25:03+00:00 https://www.ecc.fi/en/themes/online-shopping/returning-goods-2/ 2025-07-16T09:10:30+00:00 https://www.ecc.fi/en/current/press-releases/watch-out-for-online-car-valuation-services-if-you-receive-a-groundless-invoice-one-complaint-to-the-company-is-enough/ 2024-03-13T15:05:53+00:00 https://www.ecc.fi/en/current/press-releases/flights-and-online-shopping-problems-top-the-list-of-consumer-contacts/ 2024-02-22T15:58:23+00:00 https://www.ecc.fi/en/current/press-releases/interruption-in-ecc-ireland-activities-at-the-start-of-the-year-limited-possibilities-for-mediation/ 2024-02-01T14:04:47+00:00 https://www.ecc.fi/en/current/press-releases/did-you-receive-an-unexpected-invoice-from-a-car-valuation-service-instructions-for-consumers/ 2024-02-08T09:08:16+00:00 https://www.ecc.fi/en/current/press-releases/tips-for-christmas-shopping-online/ 2023-11-27T11:20:58+00:00 https://www.ecc.fi/en/current/news/the-european-commission-proposes-to-modernise-and-simplify-the-adr-procedure/ 2023-11-02T12:30:50+00:00 https://www.ecc.fi/en/current/news/the-discovereu-application-young-people-born-in-2005-can-get-a-free-travel-card-to-europe/ 2023-10-09T05:54:56+00:00 https://www.ecc.fi/en/current/press-releases/new-customer-service-numbers-for-consumer-advisory-services-and-european-consumer-centre-finland/ 2023-09-04T08:41:35+00:00 https://www.ecc.fi/en/current/press-releases/differences-and-similarities-comparative-review-by-european-consumer-centres-on-alternative-dispute-resolution-in-the-nordic-and-baltic-countries/ 2023-07-03T08:24:08+00:00 https://www.ecc.fi/en/publications/adr-in-the-nordic-and-baltic-countries-comparative-study/ 2023-06-08T07:50:58+00:00 https://www.ecc.fi/en/current/news/the-consumer-ombudsman-intervened-in-the-travel-agent-srg-finlands-practice-to-charge-a-handling-fee-to-customers-when-a-flight-is-cancelled/ 2023-05-05T07:18:18+00:00 https://www.ecc.fi/en/publications/european-consumer-centres-network-ecc-net-in-2022/ 2023-06-08T07:49:08+00:00 https://www.ecc.fi/en/current/news/eus-single-market-turns-30-how-have-consumers-benefited/ 2023-04-12T09:43:21+00:00 https://www.ecc.fi/en/current/press-releases/information-package-for-tourists-travelling-to-france-for-sporting-events-rugby-world-cup-2023-and-the-2024-paris-olympic-games/ 2023-04-12T09:37:38+00:00 https://www.ecc.fi/en/current/press-releases/new-complaints-about-car-valuation-services-reminder-of-instructions/ 2023-03-07T07:54:58+00:00 https://www.ecc.fi/en/themes/online-shopping/secure-payments/ 2025-07-16T08:21:55+00:00 https://www.ecc.fi/en/current/press-releases/otravo-declared-bankrupt-instructions-for-consumers/ 2023-01-13T13:39:29+00:00 https://www.ecc.fi/en/current/news/50-years-of-consumer-legislation-in-europe-check-out-the-commissions-celebratory-publication/ 2023-01-24T13:59:04+00:00 https://www.ecc.fi/en/themes/online-shopping/digital-content-and-services/ 2025-07-17T08:58:45+00:00 https://www.ecc.fi/en/current/news/eu-consumer-rights-turn-50-join-the-online-celebration-on-30-nov/ 2022-11-25T12:57:17+00:00 https://www.ecc.fi/en/current/news/xstra-digital-storage-bankruptcy-instructions-for-consumers/ 2022-11-21T14:31:34+00:00 https://www.ecc.fi/en/current/press-releases/we-are-going-to-jodel-fcca-advisory-services-experts-answer-consumers-questions-about-online-shopping-on-16-november/ 2022-11-15T10:55:04+00:00 https://www.ecc.fi/en/current/press-releases/instructions-for-problems-related-to-the-rekki-fi-service/ 2022-11-16T08:09:32+00:00 https://www.ecc.fi/en/current/press-releases/european-consumer-centres-service-forms-in-the-finals-of-the-vuoden-selvasanainen-competition/ 2022-12-02T10:55:25+00:00 https://www.ecc.fi/en/current/press-releases/summer-2022-complaints-include-product-delivery-issues-and-flight-disputes/ 2022-09-19T10:17:23+00:00 https://www.ecc.fi/en/current/press-releases/consumers-face-issues-with-new-car-valuation-service-do-this-if-you-receive-a-surprise-invoice/ 2022-09-09T13:09:36+00:00 https://www.ecc.fi/en/current/press-releases/information-on-eu-consumer-rights-available-in-ukrainian/ 2022-08-19T13:06:22+00:00 https://www.ecc.fi/en/current/press-releases/come-to-helsinki-airport-on-friday-1-july-to-hear-about-the-rights-of-airline-passengers/ 2022-08-18T12:33:01+00:00 https://www.ecc.fi/en/current/press-releases/updated-ecc-fi-serves-consumers-in-three-languages/ 2022-05-31T05:51:18+00:00 https://www.ecc.fi/en/themes/travelling/timeshare/checklist-for-buying-timeshare-or-similar-products/ 2022-04-28T08:37:27+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/accessibility/accessibility-statement-for-the-online-services/ 2026-01-20T14:39:05+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/accessibility/accessibility-statement-for-the-website/ 2026-01-20T14:42:15+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/legislation/ 2024-06-11T12:30:59+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/cooperation-in-the-ecc-network/ 2026-03-12T12:26:03+00:00 https://www.ecc.fi/en/themes/buying-a-car-abroad/common-problems-and-scams-in-car-sales/ 2022-03-29T13:29:34+00:00 https://www.ecc.fi/en/themes/travelling/timeshare/frequently-asked-questions-about-timeshares/ 2024-08-28T06:29:15+00:00 https://www.ecc.fi/en/themes/travelling/timeshare/getting-rid-of-a-holiday-product/ 2022-03-29T13:19:53+00:00 https://www.ecc.fi/en/themes/travelling/timeshare/ 2024-12-05T11:50:23+00:00 https://www.ecc.fi/en/themes/travelling/package-travel/frequently-asked-questions-about-package-travel/ 2022-03-29T13:15:38+00:00 https://www.ecc.fi/en/themes/travelling/package-travel/complaining-about-a-package/ 2025-07-24T12:11:56+00:00 https://www.ecc.fi/en/themes/travelling/package-travel/cancelling-the-contract/ 2025-07-24T11:50:29+00:00 https://www.ecc.fi/en/themes/travelling/package-travel/price-changes/ 2025-07-24T11:36:28+00:00 https://www.ecc.fi/en/themes/travelling/package-travel/transferring-a-travel-booking-to-another-person/ 2025-07-24T11:32:42+00:00 https://www.ecc.fi/en/themes/travelling/package-travel/ 2025-07-24T11:25:09+00:00 https://www.ecc.fi/en/themes/travelling/accommodation/frequently-asked-questions-about-accommodation-services/ 2025-07-24T11:08:03+00:00 https://www.ecc.fi/en/themes/travelling/accommodation/carefully-consider-holiday-timeshares/ 2025-07-24T11:04:18+00:00 https://www.ecc.fi/en/themes/travelling/accommodation/accommodation-from-private-persons/ 2025-07-24T10:39:04+00:00 https://www.ecc.fi/en/themes/travelling/accommodation/accommodation-price-comparison/ 2025-07-24T10:35:06+00:00 https://www.ecc.fi/en/themes/travelling/accommodation/ 2025-07-24T10:15:30+00:00 https://www.ecc.fi/en/themes/travelling/frequently-asked-questions-about-car-rental/ 2024-08-16T07:58:10+00:00 https://www.ecc.fi/en/themes/travelling/car-rental/how-to-complain/ 2025-07-24T09:43:10+00:00 https://www.ecc.fi/en/themes/travelling/car-rental/subsequent-charges/ 2025-07-24T09:18:15+00:00 https://www.ecc.fi/en/themes/travelling/bus-and-coach-transport/how-to-complain/ 2025-07-24T09:07:16+00:00 https://www.ecc.fi/en/themes/travelling/bus-and-coach-transport/cancellation-or-delay-of-a-journey/ 2025-07-23T11:23:00+00:00 https://www.ecc.fi/en/themes/travelling/bus-and-coach-transport/ 2025-07-23T10:34:34+00:00 https://www.ecc.fi/en/themes/travelling/train-trips/how-to-complain/ 2025-07-22T09:59:41+00:00 https://www.ecc.fi/en/themes/travelling/train-trips/cancellation-or-delay-of-a-journey/ 2025-07-24T08:58:50+00:00 https://www.ecc.fi/en/themes/travelling/train-trips/ 2025-07-21T10:51:42+00:00 https://www.ecc.fi/en/themes/travelling/journeys-by-ship/how-to-complain/ 2025-07-24T08:51:25+00:00 https://www.ecc.fi/en/themes/travelling/journeys-by-ship/delay-at-destination/ 2025-07-22T12:57:36+00:00 https://www.ecc.fi/en/themes/travelling/journeys-by-ship/cancellation-or-delay-of-a-journey/ 2025-07-22T13:09:38+00:00 https://www.ecc.fi/en/themes/travelling/journeys-by-ship/cancelling-a-trip-yourself/ 2025-07-22T11:43:20+00:00 https://www.ecc.fi/en/themes/travelling/journeys-by-ship/ 2025-07-22T11:32:41+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/frequently-asked-questions-on-air-travel/ 2025-07-22T13:18:00+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/rulings-of-the-court-of-justice-of-the-european-union/ 2025-08-13T13:08:09+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/additional-flight-travel-tips/ 2025-01-09T07:52:10+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/complaint-to-the-airline/ 2026-02-09T07:43:21+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/standard-compensation-and-payment/ 2024-09-17T11:41:43+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/luggage/ 2025-01-08T08:57:09+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/airline-bankruptcy/ 2022-03-28T18:10:07+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/denied-boarding/ 2025-07-18T11:46:17+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/delayed-flight/ 2022-03-28T17:29:08+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/cancelled-flight/ 2025-07-18T08:32:51+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/booking-a-flight/ 2022-03-28T11:21:49+00:00 https://www.ecc.fi/en/themes/travelling/air-travel/ 2025-07-21T10:45:14+00:00 https://www.ecc.fi/en/our-services/complaint-templates/ 2022-03-31T12:37:46+00:00 https://www.ecc.fi/en/current/newsletter-archive/ 2022-03-28T08:48:16+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/our-privacy-policy-and-privacy-statements/ 2022-03-25T16:11:02+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/feedback/thank-you/ 2022-03-25T15:00:52+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/feedback/ 2025-04-08T12:58:19+00:00 https://www.ecc.fi/en/themes/travelling/ 2025-07-17T09:28:50+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/data-protection-in-the-european-consumer-centre-finlands-communication/ 2022-03-25T14:37:21+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/cookies/ 2023-07-03T09:18:17+00:00 https://www.ecc.fi/en/themes/faq/ 2022-03-31T10:27:54+00:00 https://www.ecc.fi/en/themes/ 2022-03-31T10:33:55+00:00 https://www.ecc.fi/en/our-services/other-agencies-and-bodies-that-can-provide-assistance/ 2024-10-08T16:32:30+00:00 https://www.ecc.fi/en/themes/buying-a-car-abroad/defects-in-car-sales-in-germany-and-finland/ 2025-07-15T13:12:07+00:00 https://www.ecc.fi/en/themes/buying-a-car-abroad/buying-a-used-car-in-sweden/ 2025-07-15T13:15:03+00:00 https://www.ecc.fi/en/themes/buying-a-car-abroad/a-used-car-from-abroad/ 2022-03-29T13:31:40+00:00 https://www.ecc.fi/en/themes/buying-a-car-abroad/good-to-know-when-buying-a-car-abroad/ 2025-07-15T12:55:34+00:00 https://www.ecc.fi/en/themes/buying-a-car-abroad/ 2025-07-15T12:16:05+00:00 https://www.ecc.fi/en/our-services/court-proceedings-in-cross-border-trade-consumer-disputes/ 2025-05-22T12:02:28+00:00 https://www.ecc.fi/en/our-services/alternative-and-online-dispute-resolution-adr-and-odr/ 2025-10-15T11:15:43+00:00 https://www.ecc.fi/en/our-services/ 2024-01-10T08:02:53+00:00 https://www.ecc.fi/en/current/press-releases/flight-cancellations-at-the-forefront-of-contacts-made-to-the-ecc-finland-in-2021/ 2022-02-09T08:00:50+00:00 https://www.ecc.fi/en/current/news/ 2025-07-15T13:36:28+00:00 https://www.ecc.fi/en/current/press-releases/ecc-net-recovers-over-eur-4-million-for-consumers-in-cases-concerning-the-breach-of-their-rights-during-pandemic/ 2022-01-11T12:12:50+00:00 https://www.ecc.fi/en/current/press-releases/e-commerce-in-time-of-pandemic-follow-the-ecc-nets-online-panel-discussion-on-november-16/ 2022-01-11T12:03:14+00:00 https://www.ecc.fi/en/themes/online-shopping/beware-online/ 2025-07-16T11:22:56+00:00 https://www.ecc.fi/en/themes/online-shopping/defective-goods-and-warranty/ 2022-10-31T14:19:11+00:00 https://www.ecc.fi/en/themes/online-shopping/right-of-withdrawal/ 2025-07-16T09:07:04+00:00 https://www.ecc.fi/en/themes/online-shopping/delivery-time/ 2025-07-16T08:52:21+00:00 https://www.ecc.fi/en/themes/online-shopping/order-confirmation/ 2025-07-16T08:49:38+00:00 https://www.ecc.fi/en/themes/online-shopping/prices-and-additional-charges/ 2025-07-16T08:45:02+00:00 https://www.ecc.fi/en/themes/online-shopping/checklist-for-online-purchases/ 2025-11-25T13:24:15+00:00 https://www.ecc.fi/en/themes/online-shopping/before-buying/ 2025-07-16T08:06:12+00:00 https://www.ecc.fi/en/themes/online-shopping/ 2025-07-16T07:56:58+00:00 https://www.ecc.fi/en/themes/online-shopping/faq/ 2025-07-16T10:29:38+00:00 https://www.ecc.fi/en/our-services/frequently-asked-questions/ 2025-11-03T06:58:34+00:00 https://www.ecc.fi/en/current/news/visit-the-new-eccnet-eu-website/ 2022-01-25T15:55:24+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/contact-information/ 2026-01-16T07:07:43+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/quality-charter/ 2021-12-13T13:18:13+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/accessibility/ 2026-01-20T14:34:36+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/online-services-and-privacy-protection/ 2022-03-31T08:46:21+00:00 https://www.ecc.fi/en/information-on-european-consumer-centre-finland/ 2023-02-10T12:23:02+00:00 https://www.ecc.fi/en/current/press-releases/european-consumer-centre-tips-for-successful-online-shopping/ 2022-01-11T11:46:52+00:00 https://www.ecc.fi/en/current/press-releases/ 2025-07-15T13:31:19+00:00 https://www.ecc.fi/en/current/news/hop-on-the-train-2021-is-the-european-year-of-rail/ 2022-01-25T15:55:24+00:00 https://www.ecc.fi/en/current/news/all-parcels-arriving-from-outside-the-eu-must-be-declared-from-july-2021/ 2022-01-25T15:55:24+00:00 https://www.ecc.fi/en/current/press-releases/can-you-recognise-dropshipping-when-shopping-online/ 2022-02-09T13:21:45+00:00 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2022-01-12T10:04:11+00:00 https://www.ecc.fi/en/current/press-releases/how-will-brexit-affect-the-rights-of-finnish-consumers/ 2022-01-12T10:16:31+00:00 https://www.ecc.fi/en/current/press-releases/file-a-claim-for-compensation-to-the-bankruptcy-estate-of-small-planet-airlines-by-1-march/ 2022-01-12T13:49:16+00:00 https://www.ecc.fi/en/current/news/the-consumer-advisory-service-became-a-part-of-the-finnish-competition-and-consumer-authority/ 2022-03-28T11:13:19+00:00 https://www.ecc.fi/en/current/press-releases/instructions-for-consumers-regarding-the-top-toy-br-lelut-and-toysrus-bankruptcy/ 2022-01-13T14:22:29+00:00 https://www.ecc.fi/en/current/press-releases/geo-blocking-removed-from-online-shopping-within-the-eu/ 2022-01-13T14:28:57+00:00 https://www.ecc.fi/en/current/press-releases/did-you-change-your-mind-during-black-friday-five-facts-about-your-right-of-withdrawal/ 2022-01-17T14:28:25+00:00 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