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Flight delays

I had booked a flight from Helsinki to Stockholm. However, my flight was delayed and I arrived at my destination around two and a half hours later than the scheduled arrival time. The airline only offered me juice as compensation. Should they not have done more? Why am I not entitled to fixed compensation?

Air passengers’ right to
compensation in the event of delays depends on the duration of the flight and
the estimated length of the delay. If a flight is estimated to be delayed by
more than two hours on a route of less than 1,500 kilometres, the airline has
an obligation to provide passengers with free meals and drinks proportional to
the length of the delay as well as two free telephone calls, fax transmissions
or emails. Fixed compensation is only payable if passengers arrive at their
destination at least three hours later than the scheduled arrival time. 

More information about passengers’ rights in the event of delays and about fixed compensation can be found on our website.

If I have booked a flight from Helsinki to Luxembourg via Copenhagen and my flight is delayed in Helsinki so that I miss my connection in Copenhagen, will I need to buy a new ticket?

If you miss your connecting flight because of a delay, you can ask the airline to reroute you to your destination free of charge as long as your connecting flight is part of the same booking, i.e. on the same ticket. If you have bought two separate tickets, you will be responsible for making your connecting flight.

Updated 26.1.2015 Print