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Duties and work of the European Consumer Centre

What kinds of matters does the European Consumer Centre deal with?

We answer questions about international trade and help consumers to resolve disputes with traders based in other EU countries, Norway or Iceland.


For whom are the services of the European Consumer Centre intended?

Our services are for all EU citizens who have purchased goods from other EU countries, Norway or Iceland as consumers. This means that the goods or services purchased must have been for private consumption.

Can the European Consumer Centre intervene in illegal activities of foreign companies?

We can help consumers with specific problems. Supervisory authorities are responsible for monitoring the legality of business practices and things such as terms and conditions in general.  The competent authority for legality control in Finland is the Consumer Ombudsman.

Can the European Consumer Centre order a foreign company to refund me if my order was not delivered?

We strive to find a compromise between the parties. Approximately 60% of cases are settled amicably.  Only courts of law can issue decisions that are legally enforceable.

Updated 26.1.2015 Print