Consumer Complaints 2007 (pdf) Consumer Complaints 2005 (pdf) Complaints 2004 (pdf)
Air passenger rights (pdf) Realities of the European Online Marketplace (pdf)
ECC Network Guide to Shopping in Europe Guides (pdf) ECC-Net Joint Report on Car Rental Complaints (pdf) ECC Network Timeshare / Holiday Club Report (pdf) Price comparison of ferries in the Baltic See (pdf)