The starting point for consumer protection is that the consumer is entitled to obtain help in order to exercise his statutory rights. The following services are at your disposal, free of charge:
First contact the seller and discuss compensation (repair, exchange for a defect free item, price reduction or rescission).
If no agreement can be reached, contact the consumer advice service in your own municipality, who can look into the matter and mediate on your behalf.
If an agreement still cannot be reached, you can make a complaint to the Consumer Complaints Board. You can obtain the forms and instructions for filling them out from the consumer advice service.
If the Board s recommendation does not lead to a result, you can consider taking the matter to the district court. This is subject to charge, but legal protection insurance covers the costs up to a certain limit.You can always ask your municipal consumer adviser for advice on:- what constitutes a defect as defined by the Consumer Protection Act- what kind of compensation can you demand- what is the best way to proceed in your case- when and how to make a complaint to the Consumer Complaints Board