Where do consumers encounter difficulties when shopping online? What kind of trap should you be aware of when surfing on the web? What were the most problematic fraud cases in 2007?
These questions are tackled by the new report on consumer ecommerce related complaints handled in 2007 released Monday the 16th of June 2008 by the Network of European consumer centres based in 29 EU-countries. This is the fourth e-commerce report published by the ECC-Net that focuses on this issue.
The report shows that as in previous years half of the consumer complaints relate to non-delivery of ordered goods. Another problem area relates to defective goods and the length for repairing the products. For instance many consumers complain that when they receive their LCD TV repaired, the product is then half of its value as by the time of the purchase.
The largest number of complaints involved German web traders, who accounted 44% of all cases followed by France, The UK and The Netherlands.
The European Online Marketplace: Consumer Complaints 2007