Consumer Complaints 2008–2009 (pdf)
Air passenger rights report 2011 (pdf) ECC-Net Annual Report 2010 (pdf) ECC-Net five years report 2010 (pdf) Air passenger rights: Consumer Complaints 2006 (pdf) Realities of the European Online Marketplace (pdf)
Online Cross-Border Mystery Shopping 2010 (pdf) Ski resorts in Europe 2010 (pdf) Cross-border dispute resolution mechanisms in Europe 2010 (pdf) Price comparison of ferries in the Baltic See 2009 (pdf) ECC Network Guide to Shopping in Europe Guides (pdf) ECC-Net Joint Report on Car Rental Complaints 2008 (pdf) ECC Network Timeshare / Holiday Club Report (pdf)