The Finnish Consumer Agency
Haapaniemenkatu 4 A, 7th floor
P.O. Box 5
Telephone: +358 29 505 3005,
029 505 3005 (from Finland)
If you have a complaint concerning goods or services purchased from a Finnish trader, please make sure that you complain to the trader first in writing. If you have paid by credit card, make your complaint to the credit card company also.
Should you need advice on your rights as a consumer or how to make a complaint, please, contact us if you live in Finland, phone: 029 505 3005, Mon-Fri at 9-12 a.m. If you live elsewhere in Europe, you may contact the European Consumer Centre of your own country, who will pass your query to the European Consumer Centre Finland, or you may contact us directly. If the matter has not been solved after your own complaint, you may likewise contact
the European Consumer Centres Network (ECC-Net) or ECC Finland for getting assistance.