Edit the sections marked with brackets and delete bolded instructions from the letter before sending it to the seller.
[Your own address]
[Date]
[Seller’s address]
Ref: [customer ID or order ID]
Dear Sir/Madam,
I hereby cancel my order no (order ID)made on (date of the order) referring to the legal provisions on distance selling, based on the distance selling directive
The goods were delivered on (date of delivery). Please indicate how you wish to have them returned. If you have not received the product you should pass over this section. If the seller has already given instructions on returning the product you should follow the instructions and leave out the second sentence of this section.
I should be grateful if you could confirm this cancellation and reimburse the purchase price of (the purchase price) as soon as possible. My account details for this purpose are IBAN (IBAN number) and SWIFT/BIC (SWIFT/BIC number). If you have not paid the purchase price you should leave out this section.
Yours sincerely,
[Signature]
[Clarification of your name]