Edit the sections marked with brackets and delete bolded instructions from the letter before sending it to the seller.
[Your own address] [Date] [Seller's address] Ref. [customer ID or order ID] Dear Sir/Madam I ordered a (name of the product) with order number (number of the order) on (date of the order). My order was confirmed on (date of the confirmation of the order). (If the seller has mentioned delivery time in the terms of service or it has been agreed on, use the following sentence. In other case leave it out and explain why you see the delivery being late.) It was agreed that the product be delivered in (delivery time e.g. 3-5 days, if the delivery had a date use e.g. by 21 September), however I have not received the product up to this date. I therefore request that you deliver the product (set an extension period within which you require the product to be delivered e.g. within 2 weeks or the date you want the product delivered e.g. by 21 September). Should you fail to deliver the product within that time/by that date (select the former option if you give days or weeks of extension. Use the latter if you set a deadline) I will exercise my right to cancel the agreement and will demand the reimbursement of the purchase price of (add sum of prepaid deposit) to the following account IBAN (your IBAN number) and SWIFT/BIC (your SWIFT/BIC number). Yours sincerely, [Signatures] [Name clarifications]